December Newsletter

New NDIA CEO

The NDIA has announced Graeme Head as the new CEO of the Agency, appointed for a 3-year term following an extensive national recruitment process.

Graeme previously served as the inaugural NDIS Quality and Safeguarding Commissioner from 2018 to 2021, playing a key role in strengthening the safety and regulation of NDIS supports across Australia.

As CEO, Graeme will be responsible for overseeing the daily operations of the NDIA, including the administration and delivery of the NDIS — ensuring the Agency continues to operate effectively for participants, providers, and the wider community.

For more details click the link below.

NDIS Quarterly Report - Key Highlights

The latest NDIS Quarterly Report has been released, providing key insights into participant growth, funding trends, and outcomes from the last quarter.

Here are the main takeaways:

• The NDIS now supports 751,446 participants (as of 30 September 2025)

• 170,786 children aged under 9 currently have an NDIS plan

• Social and community engagement for participants aged 15+ has increased to 41%

• The employment rate for participants is now 23%

• NSW has the highest number of active participants, with 221,320 people accessing the scheme.

• 63% of participants choose Plan Management, followed by 27% NDIA-Managed and 10% Self-Managed Plans.

• The largest support category by payments is Core – Daily Activities, representing 51% of total payments.

• NDIS payments continue to grow, increasing from $28.6B (2022) → $35.1B (2023) → $41.8B (2024) → $46.3B (2025)

Click below for the full report.

Inclusive Stories: Books for Young Readers and Families

Source Kids has released a curated list of book recommendations focused on disability — featuring titles written by disabled authors, parents, and industry experts. These carefully selected reads aim to educate, inspire, and reflect lived experiences from within the disability community.

Have a look below at some of the new lists now available:

📚 Books for parents of children with disability:

📚 Books for young readers featuring disability.

NDIS Office Hours

The NDIA will be reducing its activity from close of business Wednesday 24th of December 2025 to Thursday 1st January 2026. Regular operations will resume on Friday 2nd January 2026.

If participants have questions or need help during the festive season, the National Contact Centre will continue to operate to assist with urgent enquiries between the hours of 8 am and 8 pm (local time) Monday to Friday, excluding national holidays.

National Contact Centre – 1800 800 110

Solve Care offer extensive core supports under the NDIS scheme, serving individuals with both mental illness and physical disabilities. Their team is driven by the belief that everyone deserves access to high quality care and a commitment to helping there clients live fulfilling lives. Their unique advantage lies in there dedicated and compassionate team of support workers and nursing staff, led by highly experienced and medically trained managers.

To find out more about this amazing company visit there website.

Please Note: Pacific Plan Management will remain open with very limited staff from the 24th of December to the 5th of January.

During this time, our phone lines will be closed, and we will not be taking calls. However, we will continue to process invoices and payments, and respond to emails as promptly as possible. We truly appreciate your patience and understanding during this period.

Wishing you a safe, happy, and relaxing holiday season, and a wonderful start to the New Year! ✨